Success Intelligence Ltd features the work of Robert Holden, Ben Renshaw, and Avril Carson. It has been hailed as one of the most inspiring and effective coaching programs in the world. Success Intelligence is used by individuals and organizations to explore the heart and soul of authentic success.
ONLINE TERMS AND CONDITIONS OF BUSINESS
Terms of Agreement.
If you have any enquiries, comments or concerns regarding this agreement or any other part of this site or regarding any of our featured products and services or if you have experienced technical problems while using this site, please send an email to here.
“Seller” means Success Intelligence Limited, registered in England and Wales (in these Terms and Conditions also means (”Success Intelligence Ltd”) whose registered office is at 171 Woodside Road, Woodside, Luton, LU1 4LU. “Buyer” means the person whose name is printed on the Order. “Contract” means the order and Order Confirmation (incorporating any Special Conditions) “Faulty” means containing a fault or defect; imperfect or defective. “Goods” means the goods or services which the Seller is to sell in accordance with these Terms and Conditions of Business. “Order” means the Buyer’s order for Goods or services. “Order Confirmation” means the Seller’s written Confirmation pursuant to Condition 3(b). “Price” means the price together with postage and packing in force at the date and time of the Order, subject to any promotional offer or discount then applicable. “Person” means any person, firm or company. “Special Conditions” any conditions in relation to orders set out and designated as such in the Order Confirmation. “Terms and Conditions of Business” means the standard terms and conditions of business set out in this document. “Writing” includes, other than for the purpose of Condition 9, email clearly bearing the names of the sender and the recipient and writing on the screen of a visual display unit or other similar device.
2. Basis of Sale.
a. These Terms and Conditions of Business and any Special Conditions will govern the Contract to the exclusion of any other terms, including any terms and conditions which the Buyer may purport to apply under any purchase order, confirmation of order or other document.
b. Any variation of these Terms and Conditions of Business and the Special Conditions will only bind the Seller if agreed in Writing between authorised representatives of the Seller and the Buyer.
c. The Seller’s employees are not authorised to make any representations concerning the Goods unless confirmed by the Seller in Writing. In entering into any Contract and in accepting delivery, the Buyer acknowledges that it does not rely on representations concerning the Goods which are not confirmed in this way.
3. Orders and Specifications
a. All Goods are offered for sale subject to availability and subject to the Seller’s acceptance of the Order.
b. The Seller reserves the right to reject any Order without the obligation to assign any reason for so doing. No Order shall be deemed accepted by the Seller unless and until it is confirmed unconditionally by the Seller in the Order Confirmation.
c. The Seller has a policy of continuous product development and reserves the right to amend the specifications of any of the Goods without prior notice.
4. Price, Payment and Currencies
a. All Prices stated include UK VAT at 20% if applicable. The Buyer shall be responsible for any other taxes applicable in the territory to which the Goods are sent.
b. Payment must be made by credit card or debit card or by PayPal at the time of placing an Order which is accepted by the Seller. Payment in full will be taken at this time and the Contract will be in force.
d. The Buyer undertakes that all details provided to the Seller for the purpose of the Order and its delivery will be correct and that the chosen method of payment is the property of the Seller and that sufficient funds or credit facilities are available to cover the full cost of the Goods ordered. The Seller reserves the right to obtain validation of the Seller’s credit card, debit card or PayPal details before accepting the Buyer’s Order.
a. The place for delivery of the Goods will be as shown on the Order and the normal method of delivery (unless specifically agreed otherwise) shall be regular postage.
b. The Seller will endeavour to process the Order and manufacture the Goods within 5 working days. Any dates quoted for delivery of the Goods are indicative only. Time for delivery will not be of the essence of the Contract and the Seller will not be liable for any loss or expenses sustained by the Buyer arising from any delay in the delivery of the Goods howsoever caused.
c. The Buyer must inspect the Goods on delivery and, in the case where Goods have been delivered by carrier, sign the required proof of delivery document or collection acceptance document. A signature on that document will constitute conclusive evidence against the Buyer of receipt of the quantity of Goods indicated on that document free from any apparent defect or damage The Buyer may not reject the Goods or any part of them solely on the grounds of short delivery of an instalment. If the Goods are alleged to be damaged or defective on delivery, a description of the alleged damage or defect must be given in writing at the time of delivery and signed by or on behalf of the Buyer.
e. If the Buyer wrongfully fails to take delivery of the Goods, the Seller shall be under no obligation to refund the Price.
f. Goods may not be returned to the Seller except as provided in Condition 7 below.
6. Risk and Property
a. Risk of damage to or loss of the Goods will pass to the Buyer on delivery at the agreed address.
b. Notwithstanding delivery and the passing of risk in the Goods, property in the Goods will not pass from the Seller until the Seller has received full payment of the Price and all other sums which are due, owing or payable by the Buyer to the Seller in respect of the Contract or any other Contract between the Seller and the Buyer.
7. Returns, refunds and rights of cancellation
a. The Buyer shall have the right to cancel any Order for Goods only in the following circumstances:
(i) if the Seller has failed to deliver the Goods ordered within 28 days after the date of the Order.
(ii) in the case of Faulty Goods at the earliest opportunity after the Buyer has discovered the fault or defect (provided that the Buyer shall be deemed to have inspected the Goods as soon as reasonably practicable after delivery and in no case longer than 14 days after receipt).
b. Notice of the wish to cancel must be made by email to the email address of Success Intelligence Ltd shown below.
c. For the avoidance of doubt, save in respect of faulty or defective goods, nothing in these Terms and Conditions of Business shall give to the Buyer rights of cancellation in regard to the Goods.
d. In the case of cancellation under Condition 7(a) above, the Seller shall be responsible for all sums paid (including initial and re-delivery charges (if any)) in respect of the Goods in question.
e. All items of Goods which are returned by the Buyer to the Seller must be returned in their original packaging (which the Buyer should retain for the purpose) and must be in an unused condition.
f. In the instance of a buyer wishing to cancel a booking for attendance at one of Robert Holden’s courses, 14 days notice is required by email notification to firstname.lastname@example.org and the buyer can either choose to be transferred free of charge to another course of the same length if there is availability, or a refund will be made minus 15% admin charge. Any cancellations after this time period, a refund will not be available.
8. Limitation of liability
a. The Seller will not be liable for short delivery or Faulty Goods unless a claim is notified to the Seller in writing in accordance with Condition 7a. or, where upon reasonable inspection of the Goods, the Buyer should have become aware of such defect. The notification must include the Order confirmation number, delivery note number and details of the claim. In the case of a valid claim, the Seller may, in its sole discretion, replace the Goods (or the part in question) or refund to the Buyer the Price (or an appropriate proportion of the Price). The Seller will have no further liability to the Buyer in respect of the matters referred to in this Condition 8a.
b. The Seller will not be liable in any way for loss, damage, costs or expenses (including loss of profit) arising directly or indirectly from any failure or delay in performing any obligation under this Contract by reason of any event or circumstance outside the reasonable control of the Seller, including (but not limited to), any strikes, industrial action, failure of power supplies or equipment, government action or Act of God.
c. The liability of the Seller, its agents, employees, subcontractors and suppliers with respect to any and all claims arising out of the performance or non-performance of the Seller’ s obligations in connection with the use of the information provided under the Contract, or the rendition of services hereunder, whether based on warranty, contract, negligence, strict liability or otherwise, shall not exceed, in the aggregate, the net purchase price (excluding taxes and freight) for such products or services. In no event shall the liability include damages for loss of profits or revenue; increased cost of purchasing or providing materials, supplies or services; cost of replacement capital; claims of purchaser’ s customers; inventory or use charges; or incidental or consequential damages of any nature.
d. This limitation of liability section shall prevail over any conflicting or inconsistent provision contained in any of the documents comprising this Contract. It is up to the Buyer to take precautions to ensure that whatever computer equipment and/or software selected for use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature. In no event will the Seller be liable to the Buyer or any other any party associated with the Buyer for any direct, indirect, special or other consequential damages for any use of the Success Intelligence Ltd website, or any other hyper linked website, including without limitation, any lost profits, business interruption, loss of programs or other data on the Buyer’ s information handling system or otherwise, even if the Seller has been expressly advised of the possibility of such damages.
9. Intellectual Property
a. This website is owned by the Seller and operated by Success Intelligence Ltd. Unless otherwise noted in this website, Success Intelligence Ltd owns the copyright with respect to all content on the website. Content includes: text, graphics, logos, audio clips, trade marks, and anything else hosted on this website. All rights to content, services, and server information are reserved. Any modification made to the content of this website by a third party is a violation of Success Intelligence Ltd’ s copyright. Additionally, the Success Intelligence Ltd website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.
b. Nothing contained on the website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the website or any information displayed on the website, through the use of framing or otherwise, except: (a) as expressly permitted by these Terms and Conditions of Business; or (b) with the prior written permission of Success Intelligence Ltd or the prior written permission from such third party that may own the trademark or copyright of information displayed on the website.
c. The successintelligence.com / robertholden.org / behappy.net / happiness.co.uk logos, names, and other marks indicated on the website are the subject of applications for trademarks or registered trademarks of the Seller in the European Union and/or other jurisdictions, including the USA. successintellingence.com’ s graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of Success Intelligence Ltd. Success Intelligence Ltd’s trademarks and trade dress may not be used in connection with any product or service that is not Success Intelligence Ltd’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits moo.com. All other trademarks not owned by Success Intelligence Ltd that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Success Intelligence Ltd.
d. The Buyer agrees that as an express condition of the holding of an account with the Seller the Buyer shall not use the service offered by the Seller to infringe the intellectual property rights of others in any way. The Seller reserves the right, with or without notice, to terminate forthwith the account of any Buyer who infringes (or who is alleged to have infringed) the copyrights or other intellectual property rights of any third party and to remove all such infringing (or allegedly infringing) material from the website.
e. Copyright complaints by third parties
10. Data Protection
a. The Seller is a registered data controller within the meaning of the Data Protection Act 1998 (”the Act”).
11. General and miscellaneous
(i) Any notice given or made under the Contract must be in writing (other than writing on the screen of a visual display unit or other similar device, which shall not be treated as writing for the purposes of this Condition).
(ii) A notice served on the Seller will be addressed as provided in Condition 9(e) and on the Buyer at the address stated on the Order, and if so addressed, will be deemed to have been duly given or made as follows:
* if sent by personal delivery, upon delivery at the address of the relevant party; or
* if sent by first class post, two clear business days after the date of posting.
(iii) The Seller and the Buyer may notify each other of a change in their name, relevant addressee and address for the purpose of this Condition and this notification will only be effective on:
* the date specified as the date on which the change is to take place; or
* if no date is specified or the date specified is less than five clear business days after the date on which notice is given, the date falling five clear business days after notice of any change has been given.
(iv) This Condition will not apply in relation to the formal service of any court documentation or other document arising in connection with any disputes under the Contract.
b. Governing law and jurisdiction
(i) The Contract shall be governed by and construed in accordance with English law.
(ii) The parties irrevocably agree that the courts of England are to have non-exclusive jurisdiction to settle any disputes which may arise in connection with the Contract.
If the Seller does not exercise a right or power when it is able to do so this will not prevent it exercising that right or power. When it does exercise a right or power it may do so again in the same or a different manner.
d. Statutory Rights
The rights of the Seller and the Buyer and remedies under the Contract are additional to and not in derogation of, any other rights and remedies they may have at law.
If any term or provision in the Contract is found to be void, against public policy, or unenforceable by a court of competent jurisdiction and such finding or order becomes final with all appeals exhausted, then the offending provision shall be deemed modified to the extent necessary to make it valid and enforceable. If the offending provision cannot be so modified, then the same shall be deemed stricken from the Contract in its entirety, and the remainder of the Contract shall survive with the said offending provision eliminated.
f. Website Availability
Because public networks, such as the internet, occasionally experience disruptions, the Seller cannot guarantee the successintelligence.com / robertholden.org / behappy.net / happiness.co.uk websites will be available 100% of the time. Although the Seller strives to provide the most reliable websites possible, interruptions and delays in accessing the website are unavoidable and the Seller disclaims any liability for damages resulting from such problems.
g. Typographical Errors
Information on successintelligence.com / robertholden.org / behappy.net / happiness.co.uk websites may contain technical inaccuracies or typographical errors. The Seller attempts to make its descriptions as accurate as possible, but does not warrant that the content of the successintelligence.com / robertholden.org / behappy.net / happiness.co.uk websites is accurate, complete, reliable, current, or error-free.
i. Off-Site Links
A link to a non successintelligence.com / robertholden.org / behappy.net / happiness.co.uk website does not mean that the Seller endorses or accepts any responsibility for the content or the use of such website. It is up to the Buyer to take precautions to ensure that whatever it selects for its use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
All Conditions and section headings are for convenience of reference only and shall not affect the interpretation of the Contract.
m. Seller’ s right of removal of materials
The Seller reserves the right at any time with or without the Buyer’ s prior consent and without liability to the Buyer in that regard to delete from the moo.com website all personal information, data, text, files, images and all other materials of the Buyer and to prevent the Buyer from obtaining access to any such data. In particular, it is the absolute policy of the Seller to reject any materials which, at the Seller’ s sole discretion, it considers to be obscene, in bad taste or in any other way inappropriate (whether or not to print such materials would be illegal or unlawful).
n. Buyer indemnification of successintelligence.com / robertholden.org / behappy.net / happiness.co.uk websites
The Buyer agrees to indemnify the Seller and its affiliates, employees, agents, representatives and third party service providers, and to defend and hold each of them harmless, from any and all claims and liabilities (including attorneys fees) which may arise from the Buyer’ s submissions to the successintelligence.com / robertholden.org / behappy.net / happiness.co.uk websites, and/or from the Buyer’ s breach of the Contract, or from any other loss or damage of whatever kind suffered by the Seller caused by the Buyer’ s use of the successintelligence.com / robertholden.org / behappy.net / happiness.co.uk websites.
o. Seller’ s right of change and amendment
The Seller reserves the right to make changes from time to time by the nature of and/or the way in which it provides it services under contracts with Buyers and, in consequence, to make variations and amendments to these Conditions and to its Policies. Buyers who use the Seller’ s services on a regular basis should check the relevant links regularly before placing Orders.
Contacting Success Intelligence Ltd
If you have any questions about this privacy statement, the practices of this site, or your dealings with Success Intelligence Ltd, you can contact us here. You can also use this address if you wish to request from Success Intelligence Ltd a copy of the personal data we hold about you.
(& The Happiness Project)
Basepoint Business & Innovation Centre
110 Butterfield, Great Marlings
Tel: +44 (0) 845 430 9236
(Please note that by English law we are entitled to charge you a small sum for providing this information)
Data Protection Information
You can obtain further information about data protection laws by visiting the Information Commissioner’s web site at www.dataprotection.gov.uk © 2017 Success Intelligence Ltd. All Rights Reserved